This course will prepare you to configure the most important business processes in SAP S/4HANA Service. The configuration for both and on-site service process and an in-house repair process is explained. Service contract configuration is also a topic. In addition the integration with Controlling, with the Cross-Application Time Sheet (CATS) and integration with Logistics in SAP S/4HANA is covered.
 

Goals

This course will prepare you to:

• Perform general configuration of service processes in SAP S/4HANA Service
• Configure an on-site service process in SAP S/4HANA Service
• Configure an in-house repair process in SAP S/4HANA Service
• Configure service contracts in SAP S/4HANA Service

Audience

• Application Consultant
• Business Process Owner / Team Lead / Power User
• Help Desk/CoE Support
• Trainer

Course Overview

Unit 1: Service Processing in SAP S/4HANA - Overview and Process Steps

• Lesson 1: Executing a Service Process in SAP S/4HANA

Unit 2: General Configuration of Service Processes

• Lesson 1: Configuring a Transaction Type
• Lesson 2: Configuring an Item Category
• Lesson 3: Configuring Item Category Determination
• Lesson 4: Configuring Copying Control for Business Transactions
• Lesson 5: Configuring the Integration with Controlling
• Lesson 6: Configuring the Integration with the Cross-Application Time Sheet (CATS)
• Lesson 7: Configuring Pricing for Service Transactions
• Lesson 8: Configuring Other Basic Settings for Business Transactions

Unit 3: Configuration of an On-site Service Process

• Lesson 1: Configuring Service Requests
• Lesson 2: Configuring Service Order Quotations and Service Orders
• Lesson 3: Configuring Service Confirmations and Service Billing

Unit 4: Configuration of In-House Repair

• Lesson 1: Processing an In-House Repair
• Lesson 2: Configuring In-House Repair

Unit 5: Configuration of Service Contracts

• Lesson 1: Configuring Service Contracts

Unit 6: Appendix: Technical Architecture and Configuration of the User Interface

• Lesson 1: Outlining the architecture behind SAP S/4HANA Service
• Lesson 2: Configuring the User Interface

Course based on software release

The course is conducted on the latest available version. Check the version at registration if you need precise information.

Prerequisites

Essential

• S4700 SAP S/4HANA Service

Recommended

• None

 

Tilesh Maharaj (LinkedIn)

Security: CISSP, CISA, CSSM, CEH, SSCP. Cyber Security Evangelist. Ethical Hacker. ECC Council.

SAP: HANA, SAP Cloud Platform, SAP CPI, SAP TM, SAP EWM, C4C, SAP LAMA, SAP EWM, SAP BW, ABAP, Basis, XI, PI, Solution Manager, TOGAF, BPM, Process Orchestration, BI, BO, Workflow, HR, Security NetWeaver, Adaptive Computing Controller, LVM, SAP NW Master Data Management, Visual Composer, CAF, C4C, SuccessFactors, BRF+, BRM, Decision Management, API Development

Project manager, Team Lead, Platinum Consultant.

Specialties: SAP; ERP; SOA; Architecture; Performance Tuning; Problem resolution; Team Lead; Project Lead

Cloud: AWS, GCP, Azure (Multiple AWS Certifications)