IT Service Management (ITIL - Unofficial)

Sljedeće izvedbe

Stupanj:For business leaders
Brend:IT Service Management
Kategorija brenda:IT Service Management
Teme:End user, Business Skills
Trajanje (dana):3
Sati/dan:8
Tip učenja:U učionici ili preko interneta
Cijena: 4.500kn + PDV

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

 

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

 

worldwide recognised and respected certificate

Na engleskom Online Termin nije potvrđen

1. rujan 2021. - 3. rujan 2021.

  • Cijena: 4.500kn + PDV
Pokaži raspored
  • 01.09.2021., 09:00-17:00
    Online classroom
  • 02.09.2021., 09:00-17:00
    Online classroom
  • 03.09.2021., 09:00-17:00
    Online classroom

Za više informacija kontaktirajte nas na telefonski broj: 01 4878 999 i na info@housing.hr.