Course overview

Microsoft PL-7008: Create Agents in Microsoft Copilot Studio is a hands-on training course focused on building intelligent AI agents using Microsoft Copilot Studio. The course teaches participants how to create conversational experiences, automate business processes, and integrate AI-powered copilots with Microsoft Power Platform services.

Participants will learn how to design topics, manage conversation flows, use entities and variables, and extend copilots with Power Automate and Dataverse for Teams. Through practical labs and real-world examples, learners gain the skills needed to build, deploy, and manage custom AI agents that improve productivity and user engagement.

Program highlights

• Introduction to Microsoft Copilot Studio
• Building custom AI agents and copilots
• Creating and managing conversational topics
• Working with entities and variables
• Designing conversation flows and responses
• Integrating copilots with Power Automate
• Using Dataverse for Teams
• Connecting copilots to external services and data
• Testing, publishing, and maintaining copilots
• Hands-on labs and practical exercises
• Best practices for AI-powered automation solutions

Audience profile

• This course is intended for:
• Power Platform functional consultants
• Business analysts and solution architects
• IT professionals and application developers
• Microsoft Power Platform users and administrators
• Professionals interested in AI, automation, and conversational solutions
• Organizations implementing Microsoft Copilot technologies
• Participants should have basic knowledge of Microsoft Power Platform and business process automation concepts.

Course objectives

• After completing this course, participants will be able to:
• Understand the core capabilities of Microsoft Copilot Studio
• Create and configure custom AI agents
• Build conversational topics and dialog flows
• Use entities and variables to improve user interactions
• Integrate copilots with Power Automate workflows
• Connect copilots to Dataverse for Teams and external systems
• Implement AI-driven business automation scenarios
• Test, publish, and manage copilots effectively
• Apply best practices for conversational AI development
• Enhance productivity using Microsoft AI technologies

Course details

Module 1: Get started with Microsoft Copilot Studio

• Get started working with environments
• Create agents and work with the Microsoft Copilot Studio interface
• Create topics
• Enhancing productivity with Generative AI
• Test your agents
• Publish agents and analyze performance
• Exercise - Create an agent with Microsoft Copilot Studio

Module 2: Manage topics in Microsoft Copilot Studio

• Work with agent topics
• Bot Framework Skills
• Branch a topic
• Create topics for existing support content
• Work with system fallback topics
• Manage topics

Module 3: Work with entities and variables in Microsoft Copilot Studio

• Work with entities
• Custom entities
• Use entities in conversations
• Work with variables
• Reuse variables across topics

Module 4: Enhance Microsoft Copilot Studio agents

• Use Power Automate to add actions
• Agent actions
• Transfer conversations to agents by using Omnichannel for Customer Service
• Create topics for existing support content
• Trigger types
• Analyze agent performance

Module 5: Create an agent with Microsoft Copilot Studio and Dataverse for Teams

• Create your first agent
• Create and modify topics
• Add inputs, variables, and conditions
• Call an action to pull in Dataverse for Teams data
• Publish and share your new agent

To successfully complete the PL-7008 course and practical skills assessment (Create agents in Microsoft Copilot Studio), no in-depth programming knowledge is officially required (it is a low-code approach). However, Microsoft recommends the following prior knowledge for successfully following the lab exercises:

Basic (required) prior knowledge:

• Microsoft Power Platform basics: A general understanding of the platform’s purpose, with an emphasis on Power Automate, as it is regularly used to connect agents with backend systems and execute actions.
• Conversational AI concepts: A basic understanding of how chatbots or virtual agents work (knowledge of concepts such as conversation topics, triggers, and entities).
• Microsoft 365 and Teams fundamentals: Basic user familiarity with these tools is important, as agents built in Copilot Studio are often tested and deployed directly within Microsoft Teams.
• Logical thinking: The ability to structure processes using basic logical conditions (if/then) and understand how data is stored in simple variables.

Recommended (additional) prior knowledge that makes work easier:

• Practical experience with building simple automated flows in Power Automate.
• Prior familiarity with core concepts covered in the PL-900 (Microsoft Power Platform Fundamentals) or AI-900 (Microsoft Azure AI Fundamentals) certifications. Taking the exams is not an official requirement, but their content provides an excellent foundation.

Certification

The Microsoft PL-7008: Create Agents in Microsoft Copilot Studio course prepares participants for the official Microsoft Applied Skills assessment: Create agents in Microsoft Copilot Studio.

Unlike traditional certification exams, this Microsoft assessment is performance-based and completed in an interactive lab environment where candidates demonstrate practical skills using Microsoft Copilot Studio and Microsoft Power Platform technologies.

Official Microsoft assessment page

Tomaž Vodušek​

Power Platform, Copilot Consultant & Trainer

He began his IT career over 20 years ago as a support engineer at Microsoft's support service, where he supported server and desktop applications. The knowledge he gained in practice was passed on in an educational center, initially in the field of Windows Server Technology, and later he focused on the Microsoft CRM platform.

For the last 17 years, he has been working with the Microsoft CRM business platform, and since 2018, he has been involved with the Power Platform, participating in many projects in Slovenia and the United Kingdom.

He also shares his practical knowledge and experience with students in the field of Microsoft Power Platform through PL courses.

Specialized areas:

• Copilot AI
• Copilot Studio
• Power Platform expert
• Developing on Dataverse
• Power Apps
• Power BI