Sadržaj

1. Intruduction to Desktop Support
2. Resolving a Service Call
3. Troubleshooting the Operating System
4. Microsoft Outlook and Outlook Express
5. Supporting Internet Explorer
6. Instaling and Configuring Office Applications
7. Troubleshooting Office Applications
8. Common Conectivity Problems
9. Security and Security Permissions
10. Protecting the Computer
11. Troubleshooting Applications Access on Multiuser, Multiple Boot, and Networked Computers
12. Resolving Issues with Locally Attached Devices
13. Configuring and Troubleshooting Applications
14. Resolving Issues Related to Usability
15. Resolving Issues Related to Application Customization
16. Configuring and Troubleshooting Connectivity for Applications
17. Configuring Application Security
    Appendix A: Microsoft Windows XP Service Pack 2

Nastavni materijal

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Training Kit, Microsoft Press
Priručnik Supporting Users and Troubleshooting Desktop Applications on a MS Windows XP (70-272)
Ostali materijali po preporuci predavača 

Uvjerenje (certifikat)

Housing svjedodžba o pohađanju seminara

Trajanje
3 dana, 15 školskih sati

Dinamika izvođenja
utorkom i četvrtkom od 17:00 do 21:00 sati

Cijena
2.400 kn + PDV

Termini
13.09.2010. - 17.09.2010.