Sadržaj

1. Intruduction to Desktop Support
2. Installing Windows XP
3. Supporting Local Users and Groups
4. Supporting the Windows Desktop
5. Supporting Windows XP File and Folder Access
6. Installing and Managing Hardware
7. Supporting Display Devices, I/O Devices, and ACPI
8. Supporting Storage Devices in Windows XP
9. Managing Local and Network Printers
10. Supporting Network Connectivity
11. Supporting Internet Explorer in Windows XP
12. Monitoring System Performance in Windows XP
13. Installing a Windows Desktop Operating System
14. Managing and Troubleshooting Access to Resources
15. Configuring and Troubleshooting Hardware Devices and Drivers
16. Configuring and Troubleshooting the Desktop and User Environments
17. Troubleshooting Network Protocols and Services

Nastavni materijal

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Training Kit, Microsoft Press
Priručnik Supporting Users and Troubleshooting a MS Windows XP (70-271)
Ostali materijali po preporuci predavača 

Uvjerenje (certifikat)

Housing svjedodžba o pohađanju seminara

Trajanje
3 dana, 15 školskih sati

Dinamika izvođenja
utorkom i četvrtkom od 17:00 do 21:00 sati

Cijena
2.400 kn + PDV

Termini
06.09.2010. - 10.09.2010.